We have been explaining for years that email, a very helpful tool, is very unhelpful for working through areas of conflict. At Or Ami, our staff understands that because of the inability to read emotions into emails, they are never allowed to respond by email to those who express by email their anger, frustration or other serious emotions. Those contacts require a personal phone call where our concern and caring can come through by intonation as well as by words.
At home, we tell our teens, over and over again, not to use email or chats to talk through the “drama of teen years” with their friends. We encourage them to pick up the phone when problems arise.
This article should be required reading for workers, employers, teens… everyone!